So on Thursday I messaged support again and asked them to escalate the ticket, since I had to travel in 2 days. That same day (Tuesday) I tried it again just to be able to say I followed their instructions, then emailed them saying I still had no maps loaded. On Tuesday I received a generic email with instructions on how to connect the device to a PC and go to the site and do the same steps I had already done. After a lot of digging I finally found an email address, so opened a ticket on a Sunday mentioning to them that I needed to Travel the following Saturday.
With no map updates showing on the site for my device I was stuck with a GPS that was ready to function, but had no maps to use to do anything.